Accidental Technician Support

Need Help & Support?

If you are lucky enough to have a staff member or volunteer able to provide all or some of your organisations' technical support, web design, etc. needs, then have you thought what support and assistance you should be giving them? Few individuals are skilled in all areas of ICT knowledge and may need advice and support from time to time.

The term "Accidental Technician" or more informally "Techie" was originally applied to anyone (either a staff member or volunteer) who started off in a post unrelated to ICT who by evolution, choice, or necessity ended up with the role of looking after an organisation's technology. It has come to refer to anyone who undertakes an organisations I.T. Support on an informal basis.

Solutions from DOT-COMmunicationsOur "Accidental Techie" Support Contract provides your staff member or volunteer with access to our technical advice, savings on both hardware and software purchases, support visits and remote access and a technical safety net if required.

For only £49 a year your named "Accidental Techie" gets:

  • Unlimited calls to our telephone, email and live chat helpline for technical advice and support for your “Accidental Technician”;
  • Two inclusive Remote Access Support Calls to help resolve a problem (and a fixed price for any additional calls at £15 an hour);
  • One on-site visit (not exceeding 1 hour) and a fixed price of £30 per hour for any additional onsite visits or alternatively £15ph for repairs back at base;
  • Free loan machine* if any of your computers are being repaired or have been stolen.
Conditions apply.
For more information, please contact us for an informal chat.

From those Friendly People at DOT-COMmunICaTions