We all need a little assistance with our computer systems now and then.
Until now, not-for-profit organisations in Calderdale had few choices about where they could get technical support, what the cost would be or the actual quality of service they received.
Introducing a new type of technical support.
Our Basic Support Package is FREE (however, registration is required) and provides:
- Unlimited access to our online Client Zone and Knowledgebase of information on such diverse subjects as resolving technical problems, creating appropriate policies and procedures and how to obtain free or reduced-cost software and equipment.
- Receive our E-Magazine filled with technical advice and information specifically for people in the not-for-profit sector, including softwrae recommendations and links.
To register, why not call us or send us an email?
This may be sufficient support for your organisational needs, but if not, we have a number of additional options for you to consider.
Pay-As-You-Go
If you prefer technical assistance only after things go wrong, then why not look at our 'Pay As You Go' Support Package. Click here for full details of this service.
Inclusive Support Packages
However, for full peace of mind and to save yourself some money, why not ask us about our comprehensive maintenance contracts?
These start from only £99 per year for up to TWO computers (on the same premises) and includes:
For larger organisations we can provide a tailored service contract service.
For example a contact for up to five computers (no server) would cost only £199 and include:
• Everything promised above PLUS
• Annual 'health check' for all five PC's (of up to one and a half hours per computer) to prevent problems before they start.
• Up to five on-site support visits (or a max. of Five hours of onsite technical support in total) and up to ten remote support sessions (max. ten hours) if required and unlimited helpline support and assistance during working hours.
• 50mb of webspace to host your organisation's website.
Our other Inclusive Packages are:
It is reassuring to know that you have a trusted, qualified technician available, who has first hand experience of your computer syustem(s) when you need them most.
For a chat about what we can offer you and how we can save you money, why not contact our friendly staff today? You will not be committing yourself and there are no charges involved.
Free estimates are given to all machines brought to us for repair, it can take approximately two days for an estimate to be given. All repairs carry a three month guarantee on any work done. However, we cannot guarantee software, or problems such as viruses and spy-ware since this is down to the individual's use of the Internet, security software and any other type of software which may be installed.
Users with additional computers on service contracts can elect to transfer technical support hours/visits between such computer systems provided they are located on the same premises and it does not require any additional on-site visits. The User can elect at anytime to transfer their service contract to a new computer system provided they only do so once per PC during any (12) twelve month period and the previously covered PC system is acknowledged as no longer supported by a service contract with DOT-COMmunications.
All computer peripherals connected directly to a PC system covered by a service contract are automatically included in the contract. Networks are only included in the cover if all computer systems in the network are included in the support package with DOT-COMmunications.
DOT-COMmunications will provide the User with any necessary computer parts and upgrades at cost. However it is understood that we are acting as an agent for the User and not as a supplier in all such transactions and as such we cannot provide any additional warranty other than that provided by the supplier or manufacturer of the part. Fitting and testing of such parts will only be undertaken by DOT-COMmunications during authorised on-site visits as part of the Users contract or as additional (supplementary payment) technical support visits. The User will be given the original invoice(s) and is welcome to retain and/or personally dispose of all original computer parts replaced by us.
DOT-COMm provides a NO FIX, NO FEE guarantee on all call-outs. Resolution of any technical problem will always be on a best endeavours basis and a final resolution cannot be guaranteed. The support service does not extend to any illegal, pirated or unlicensed software.
Loan PC's are provided 'as is' and DOT-COMmunication's cannot accept any liability for any loss of data incurred while using said machines. Clients using loan machines do so on the understanding that they will incur a financial liability equal to the replacement cost of said computer if they damage the computer while out on loan.
In no event shall DOT-COMmunications be liable to the User for any loss of data, business, or for any other indirect or consequential or economic loss whatsoever. It is the Users responsibility to ensure they backup their data on a regular basis. DOT-COMmunications will not be responsible for any data loss howsoever arising.
For more details about all the terms and conditions related to our service contract, we strongly recommend you read our service agreement in full.
In addition, we can also provide other low cost services:
• Data destruction (secure hard disk wiping) services
• Refurbished computer systems with Microsoft Operating Systems supplied under the MAR Programme
• Domain name registration
• Webhosting and email
• Web design service
• Program installation
• Computer training