| Includes | Basic Support |
Pay as you Go |
Two PC Contract |
Up to Five PC's |
Up to Ten PCs |
| Cost | FREE | Hourly Rate | £150 | £250 | £500 |
| Unlimited access to our ClientZone and Knowledgebase providing a wide-range of online assistance. |
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| Regular updates on topical I.T. advice and information relevent to the Not-for-Profit Sector. |
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| NO FIX, NO FEE guarantee (onsite support 'refunded' if we can't fix the problem. |
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| All parts and upgrades at cost price. Replaced parts can be returned if requested. |
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| Annual Health Check (includes full system check plus FREE software installed if required). |
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Two PCs |
Five PCs |
Ten PCs |
| Unlimited phone & email support (during normal business hours). |
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| Remote Support (Internet-enabled desktop assistance) |
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Max 2 hours free then just £15 per 1 hour session |
Max 5 hours freethen just £15 per 1 hour session | Max 10 hours freethen just £15 per 1 hour session |
| On-site Visits for technical support. |
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£17.50 per half hour |
2 inclusive visits (max 3 hours) |
5 inclusive visits (max 5 hours) |
10 inclusive visits (max 10 hours) |
| Additional on-site visits (extra onsite visits or repairs to additional PCs not covered by contract at reduced cost). |
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£25 per hour onsite | £25 per hour onsite | £25 per hour onsite |
| Courtesy Loan PC while yours is being repaired or has been stolen. |
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£2 per day |
1 PC free for 2 weeks max then £2 each per week |
Up to 2 PCs for 2 weeks then £2 each per week | Upto 3 PC's for 1 month max then £2 each per week |
For computer networks (where PCs are linked together using a server) see our Network Support options.
For additional details see our Fine Print.
